Join us in McWherter 2nd Floor Commons or via Teams (https://bit.ly/ULresearch18) for our University Libraries Colloquium, "Tracing the Evolution of Library Chat: Insights from Transcript Analysis," presented by Caitlin Harrington, Associate Professor at the University Libraries and Head of Information Access Services. This presentation traces the evolution of library chat transcript analysis, exploring the transition from manual, time-intensive strategies to those that harness powerful technology. The high knowledge barrier of computer programming languages has historically created challenges for librarians to analyze the incredible quantities of data produced by chat transcripts, and this has limited the scalability of transcript analysis research. With the use of AI, it has become easier than ever for those without programming experience to perform valuable analyses, such as topic modeling and summarization.